RETURN POLICY
RETURN POLICY
At SweetGrape, we want to ensure that you are completely satisfied with your purchase.
If for any reason you are not satisfied, we accept returns and exchanges, provided that the following conditions are met:
Return or exchange period:
You have up to 30 days after the date of receipt of the product to request a return or exchange.
Product conditions:
Returned products must be in resalable condition, with no signs of use or washing, and with all original tags and packaging still intact.
If a product is returned in unsuitable condition, we reserve the right to refuse the return or charge a restocking fee.
Return or exchange process:
To request a return or exchange, please send an email to sweetgrapeshops@gmail.com including the order number, the items to be returned or exchanged, and the reason for the return or exchange.
We will contact you within 48 business hours to provide return instructions.
Shipping costs:
Return or exchange shipping costs are the customer’s responsibility, unless the return is due to an error on our part.
Refunds:
Refunds will be processed within 7 business days after receiving and inspecting the returned products.
Refunds will be issued in the same payment method used for the original purchase.
Personalized products:
Personalized products are not eligible for return or exchange, unless there is a defect or issue with the product.
Sale items:
Products purchased on sale can only be returned or exchanged for the amount paid for the promotional item.
SweetGrape reserves the right to refuse any return or exchange that does not comply with the terms of our return policy.
If you have any questions or need assistance with your return, please do not hesitate to contact us at sweetgrapeshops@gmail.com.
Sales Policies
Customer Service
At SweetGrape, we value our customers and strive to provide the best possible service. We listen to all customer feedback and do our best to meet your expectations.
Our team is committed to maintaining a close and professional relationship with our customers, always keeping it honest and transparent. We take great pride in providing excellent customer service and are always available to answer any questions or concerns.
Privacy & Security
At SweetGrape, we take privacy and security seriously. We value our customers’ data and will never share any information with any other service or company.
We use the latest security measures to ensure that all transactions are safe and protected. In addition, we never store credit card or payment information on our servers. We are committed to providing a safe and enjoyable shopping experience for all our customers.
This entire process is carried out by our service provider, who is highly specialized in this type of service